As support expectations rise, service desks face mounting pressure. This blog explores why chatbots are essential for modern businesses, offering instant support, reducing errors, and scaling operations without increasing headcount. It also addresses implementation and human preference concerns, advocating for a hybrid approach that blends automation with human empathy.

Today and every day, we are proud to support Calm Charity and their mission.

Let's explore how best to use your ITSM solution during this period to keep support processes running smoothly and prepare for a successful new year.

November marks Men’s Mental Health Month in the UK, a time to shed light on a topic that is often overlooked but profoundly important.

Learn from Netflix's team philosophy and OneBot's experiences to ensure team success. Understand the power of togetherness for team dynamics.