Support for creating happier users and more efficient Service Desks

OneBot was designed to help organisations streamline their IT. Automated requests, easy access to knowledge and quick and easy fixes are all made possible with OneBot.

Ticket volumes down, Resolution times cut

OneBot gives users quick and easy access to knowledge, enabling issues to be resolved without needing to log a ticket. When this isn’t enough, OneBot can log a ticket automatically, notifying the service desk and providing employees with regular updates.

Putting users in the drivers’ seat

Our solution transforms the way employees interact with technology. Users can access knowledge, make requests and report issues quickly and without fuss, all without leaving your organisations designated messaging platform.

Smiles all round

We’re on a mission to make happier organisations. OneBot does this by creating more connected teams, freeing up service desks to fix issues and do what they do best, and by empowering users to access the support they need, in one, natural conversation.

A few posts from our Blog

Why Every Enterprise Needs a Chatbot Service Desk

As support expectations rise, service desks face mounting pressure. This blog explores why chatbots are essential for modern businesses, offering instant support, reducing errors, and scaling operations without increasing headcount. It also addresses implementation and human preference concerns, advocating for a hybrid approach that blends automation with human empathy. Whether you want to improve internal IT support or customer service, a chatbot system like OneBot could be the key to smarter, faster resolutions.
Team OneBot
May 19, 2025

A Promise of Comfort: Standing with Calm Charity on World Cancer Day

Today and every day, we are proud to support Calm Charity and their mission.
Kevin Baker
February 4, 2025

Making the Most of ITSM During the Christmas Period and Beyond

Let's explore how best to use your ITSM solution during this period to keep support processes running smoothly and prepare for a successful new year.
Team OneBot
December 10, 2024

You could start saving your business time and money today