AI tools like chatbots, automation systems and data processors are transforming how businesses work. It's an exciting time, but also one that comes with real challenges.

How people experience work has never mattered more in today's workplace. Whether it's finding the information they need, getting support quickly, or simply feeling connected to the wider team, these everyday moments shape how engaged someone feels in their role.

The change to an online workspace has created both opportunities and challenges for large enterprises. One of the biggest hurdles is managing human resources (HR) effectively.

Operations managers know the frustration all too well. Every day brings the same juggling act of coordinating workflows whilst teams get bogged down in repetitive tasks that stunt productivity.

IT support is undergoing quite a dynamic shift. Traditional service desks, often slowed by manual processes, limited availability and repetitive queries, are being transformed by automation and AI.

An employee’s journey at a company often starts with the experience platforms businesses put in place. As AI becomes more common in workplaces, AI chatbots are playing a bigger role in improving employee experience.